Terms of Service

Welcome to Clumcy! These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an enterprise entity ("you", "Customer"), and Clumcy, Inc. ("Clumcy", "we", "us", or "our", accessible at clumcy.com), concerning your access to and use of our enterprise orchestration platform, dashboard, and pre-built integration plugins.

By accessing or using any part of Clumcy, you agree that you have read, understood, and agreed to be bound by all of these Terms. If you do not agree with all of these Terms, you must discontinue use immediately.

1. Description of Services & Platform Architecture

Clumcy provides an autonomous enterprise orchestration and cross-department business intelligence platform including:

• Enterprise Read-Only Plugins: Pre-built API connectors for platforms including SAP (S/4HANA & ECC), Oracle Cloud ERP, NetSuite Enterprise, Salesforce, HubSpot, Zoho, and Workday that extract operational metadata with zero database setup.
• Multi-Cadence Data Synchronization: Scheduled data pulls (Daily, Weekly, Monthly, Quarterly, and Annual) that normalize cross-system metrics into a single pane of glass.
• Autonomous Root Cause Correlation Engine: Intelligent diagnostics that correlate cross-department bottlenecks (e.g. supply delays impacting sales fulfillment) without requiring manual SQL queries or ETL pipelines.
• No Rip-and-Replace Guarantee: Clumcy is strictly non-invasive. All customer source applications, schemas, and workflows remain 100% intact.

We grant you a non-exclusive, non-transferable, revocable license to access and use the Clumcy platform strictly in accordance with these Terms and your active subscription plan.

2. Subscription Plans & Enterprise Billing

Clumcy offers tiered subscription plans (Starter Pilot, Core Orchestrator, Enterprise BI, and Custom Scale) billed on either a monthly or annual cadence:

• Billing Cycles: Subscriptions renew automatically at the beginning of each cycle unless canceled in writing or via your account settings prior to the renewal date.
• Plugin Limits & Quotas: Each tier designates a maximum number of active enterprise plugins and sync schedules. Exceeding designated thresholds requires upgrading to an applicable tier.
• Cancellation & Refunds: Subscriptions may be canceled at any time, with access continuing through the end of the active paid period. Fees paid are non-refundable except where mandated by applicable law.

3. Customer Data Security & Read-Only Access

We design Clumcy around maximum data sovereignty and enterprise isolation:

• Zero Write Operations: Clumcy plugins execute read-only API queries. Clumcy will never insert, update, delete, or modify records within your source ERP, CRM, or HR systems.
• Zero Database Setup: You are not required to provide database super-admin credentials, provision database replicas, or maintain data warehouses to use Clumcy.
• Encryption: All data transmitted between your enterprise endpoints and Clumcy is encrypted with TLS 1.3 in transit and AES-256 at rest.

4. Acceptable Enterprise Use

You agree not to misuse the Clumcy platform, API endpoints, or services. You must not:

• Connect unauthorized third-party credentials or systems for which you lack lawful authority to access.
• Reverse engineer, decompile, or disassemble any part of Clumcy's proprietary correlation engine algorithms.
• Circumvent platform tenant isolation, authentication controls, or rate-limiting mechanisms.

6. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Clumcy, Inc., its officers, directors, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of or inability to use the platform.

Our aggregate liability under these terms shall not exceed the total fees paid by you to Clumcy, Inc. in the twelve (12) months preceding the incident giving rise to liability.